I will replace any print or product ordered thru Ryan Watkins Photography that gets damaged free of charge . Because the print labs I use update their products periodically I can’t guarantee that some specialty products will be exactly the same. For example the backing on the metal prints I offer has changed over time. These updates have actually made hanging the prints easier. If a client had ordered one of these prints from me in 2013 and then ordered a replacement in 2018 there would be slight changes made to the backing. So far none of my clients have had their prints get damaged or broken and had to order reprints.